Helpful FAQs

Check out some of our frequently asked questions, or contact us if you have a specific issue.

Let’s face it, one of the primary reasons you would hire someone to do this job is because it’s probably one you would like to avoid doing. Armed with a cloth and a bucket of soapy water you can spend several weekends of your precious spare time cleaning your windows. Hiring a window cleaner will, at minimum, give you your time back! However, a professional window cleaner is one who has finely developed their craft – leaving no streaks, no runs, and no mess. Hiring a professional window cleaner is your guarantee that they have the right tools to get the job done efficiently, and to a high standard.
As a minimum, after an initial complete window clean (i.e. both interior and exterior) we recommend having the exterior of your windows cleaned every six months, the interior every twelve. Like a shower screen, your windows are susceptible to chemical etching from the minerals and pollutants in water (i.e. hard water staining). Regular cleaning will keep your windows looking cleaner, for longer, and maximise light and your view outside.
A light drizzle usually does not pose problems for us to clean your windows on the outside. However, climbing on ladders and roofs when it is raining is a safety hazard. In the case of heavy rain or ongoing drizzle we will need to re-schedule your window cleaning for a mutually convenient time.
We are completely insured for Public Liability, Product Liability, and even for Pollution. In short you are covered should anything go wrong. We also carry personal insurance of various types. At present there are no licensing requirements to provide window cleaning services, although we are working with the Master Window Cleaners Association of Australia to ascertain the feasibility of lobbying for such a license. Until such time, we recommend you use only reputable window cleaning companies and service providers.
Yes, we sure can. We are flexible and can arrange to clean your windows at time that suits you, to make your life easier. We are happy to work around your schedule and clean when you aren’t home. However, if you would like the internal windows cleaned, we will need to make arrangements for internal access to your property.

Every property is different, as is the degree of debris on each window. At the time of your quote we will give you an estimate of the timeframe involved and the number(s) of window cleaning technicians required for the job. Generally speaking you should expect a post-construction clean to take up to twice as long as a regular window clean.

Is your question not answered here? Please contact us, we’re always happy to help and to provide honest advice.